Service History Software
Want to increase the efficiency of your field service team, while gaining an added boost in customer satisfaction? Look no further! With Smart Service, your techs will have access to the complete service history of any customer they visit. When equipped with this information, your techs can diagnose problems faster and ensure that they are not wasting their time, or your customers’ time troubleshooting issues that have already been solved!
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Access Service History Anywhere
Sending your techs to a job site with no access service history records is a recipe for disaster! Even the best technicians in the world will forget the work that they’ve done on a previous service call and have to retrace their steps while troubleshooting an issue or performing a routine maintenance job. Avoid time-consuming phone calls back to the office and repeating work that was already completed by using Smart Service today!
Boost Customer Satisfaction
When your technicians are using the Smart Service mobile app, they will have access to your customer’s entire service history. With the complete picture just a click away, your techs will avoid repeating work that’s already been done, saving you time on payroll and maximizing customer satisfaction. Supercharge your field service company and start using Smart Service to access service history anywhere!
Everyone on the same page
Since Smart Service handles your jobs from start to finish, your entire team will have access to all the information they need to operate efficiently and provide top tier customer service! In the office, dispatchers will be able to see previous service calls and notes for each customer, allowing them to properly assess incoming requests and dispatch the appropriate teams. On the job, your techs will have access to this same information, which gives them the ability to quickly make the right decisions! Get your workforce on the same page with Smart Service!
More Smart Service Features
QuickBooks Integration
Everything you do in Smart Service updates your QuickBooks records, keeping your business organized. Learn more.
Invoicing
Shorten your billing cycle with Smart Service invoicing and payment processing. Learn more.
“Before we were doing 6 service calls a day. Now we can do upwards of 12 service calls a day.”
Dave Ashley
Northern Garage Doors