My Service Depot | Monday, March 6, 2017
When running the office side of a service company, customer records seldom occupy your attention. Between juggling work order requests, handling emergencies, scheduling technicians, and making sure that everything runs smoothly, what office dispatcher has time to worry about pristine customer files? It may seem like a low priority, but maintaining good customer records makes a vital difference. Unique and thorough information on your clients could positively impact many areas of your operations, especially in the field service industry. Consider the following tips on how to accurately use your customer information. Discover what information can help provide better service.
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My Service Depot | Wednesday, March 1, 2017
Field service businesses are always looking for new and innovative strategies to better market themselves. Your business may have tried direct mailers, advertising in a local newspaper, buying ad space in coupon magazines, creating radio ads, and other traditional forms of advertising to attract new customers. While many of these marketing channels can work effectively, sometimes each can consume a lot of time and effort—especially for a field service business.
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My Service Depot | Monday, February 20, 2017
Now is as good a time as any to start auditing your plumbing company to ensure it continues to run as efficiently as possible this year. From reevaluating your pricing to implementing plumbing software and from auditing the advertising budgets to refreshing employee skills, a variety of actions can ensure your plumbing company performs at its best this year.
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My Service Depot | Tuesday, February 14, 2017
If you work in the chimney sweep business, you’ve likely experienced the annual “fall rush,” that time of year right around the latter half of August and early September when everyone is getting ready to light up the fireplace for the first time in months. You can try as best you can to suggest your customers get their maintenance done in the slower summer months, but inevitably the orders pile up year after year right at the last minute. It’s not hard to see why; chimney cleaning is not a task that is at the forefront of people’s minds. But the result always manifests in a massive waiting list, one that can last for weeks! With constant appointment cancellations and rescheduling, getting through this busy season can create a huge headache.
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My Service Depot | Friday, February 10, 2017
More and more field service operations are looking for ways to eliminate wasted time and maximize the efficiency of their business. In a fast-paced industry that requires the immediate attention of clientele, this notion especially holds true for septic tank cleaning companies.
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My Service Depot | Thursday, January 19, 2017
Efforts to reduce the costs of operating a fleet of vehicles can create major headaches for pest management business owners. We’ve come a long way since 2011 when gas prices hit an average of $4 per gallon, but cutting costs on fuel, vehicle maintenance, and employee expenses can still do a lot to keep your business profitable. Check out Smart Service’s tips for reducing the cost of your fleet.
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My Service Depot | Tuesday, January 17, 2017
Look around. All over the world, industries move to streamline every aspect of their business as part of the changing digital landscape. Medical industries keep patient records in a digital database. Financial industries create apps to help them do their taxes. Restaurants use self-ordering kiosks to process orders. No matter where you look, service software helps businesses succeed. Well, guess what? The field service management industry is no different.
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My Service Depot | Monday, January 9, 2017
Companies and residences alike trust their fire protection service provider to ensure their safety. Clients rely on providers to show up for scheduled maintenance and emergency calls to keep their customers and property safe. Fire protection companies around the country have increased their ROI and overall success by implementing fire protection software. How exactly can fire protection software help your business? We’ve outlined five of the biggest benefits our clients see from using field service software.
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My Service Depot | Tuesday, January 3, 2017
When you send your window cleaning crews out for the day, how are you making sure that they have everything they need to be productive and effective? Because of the remote nature of field service work, managing your employees while they are out of the office can be difficult. You can’t leave success here to chance. Closely managing your field workers forces them to perform better, cutting down on wasted time, wasted energy, and saving you money in the long run. Here we outline six tricks to better manage your window cleaning team with field management software.
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My Service Depot | Thursday, December 22, 2016
We are all guilty of wasting time, procrastinating, and turning work in late. However, when it comes to your plumbing business, the last thing you want to do is create a culture of inefficient time management. As the owner or manager of your plumbing business, it’s essential that you set the example for the company and your employees of how to manage time. To do that, we’ve come up with 5 effective ways to improve your plumbing business’s time management and increase employee productivity.
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