Why Brad Manter Uses Smart Service

Ever thought about implementing a field service management software system for your business? When making such a critical decision, it helps to learn from other business owners who have experience doing exactly that. We recently met Smart Service customer Brad Manter at the recent NAID Expo and listened as he recounted some details of his own software experience.

Brad Manter owns Without A Trace Mobile Shredding out of Portland, Maine. Without A Trace runs three shredding trucks, boasts a staff of six people, and has been in business for close to 15 years. For ten of those years, they’ve used Smart Service.

“The thing that really attracted me was the integration with QuickBooks,” Brad recalls. He remembers getting the software going after only a couple of days. “You can get up and running as you go. So, today you put in today’s work, tomorrow you put in tomorrow’s work and it doesn’t take long to get the whole schedule in there.”

Smart Service helped Brad easily digitize his current route-based scheduling practices, but it also helped transform his sales process. “What I’ve learned in this business is that he who goes to see the job first gets the job,” Brad recounts. “If I can convince the customer to let me come out and look at the job… if I can get out there with my iPad and give them a quote right there, I typically will get the job. At least three quarters of the time I do that, we get the job.”

“Because I can give them a quote right there on the spot, they’re kind of done,” Brad continues. “They’re going to move onto the other 18 problems they have on their desk because shredding’s just been taken care of. So it kind of shuts off the shopping piece of it. That’s a big deal.”

Brad isn’t the only business owner to solve a document destruction software search with Smart Service. Check out the success story behind Ryan Heezen’s A to Z Shredding in South Dakota. Or, request a free, personalized demo of Smart Service today.