Randy Breneman | Thursday, November 19, 2015
For businesses with a single warehouse or location, managing inventory is a relatively straightforward process. For the service companies of the world, things aren’t so simple. Most start with a centralized warehouse or office, then compound the complexity with a fleet of vehicles. After making and receiving a parts order, it’s sometimes tricky to track which truck or building items end up on/in. This is precisely why Smart Service’s Multi-Truck Inventory module is so cool. For service companies that need to track multiple, distinct inventories, there’s no better tool. Check out our brand new demonstration video to learn how it works: If your service company is looking for a better means of handling inventory, consider requesting a demo of the Multi-Truck Inventory […]
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Randy Breneman | Tuesday, November 10, 2015
We’re firmly entrenched in autumn, and that means only one thing: winter is coming. If you’re an HVAC company, you know that this is your last chance to get your customers ready for the wintery weather ahead. The best way to do this? Preventative maintenance! Now is the time to sell as many PM contracts as possible, and the Smart Service team has created a great tool to help you do precisely this. Our informative infographic makes the case for preventative maintenance as sound financial planning. Feel free to download this infographic and share it with your customer base in any way you like. One of the goals of the Smart Service blog is to function as an all-around resource […]
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Randy Breneman | Wednesday, November 4, 2015
When setting a service schedule, it’s possible to run across a job that simply cannot be scheduled right away. Sometimes, the job calls for specific weather conditions or backordered parts. If you don’t have a good system for handling these scenarios, finding a good time to do these jobs quickly becomes a nightmare. Panic at the scheduler can mean lost revenue, and even worse, lost trust. This is where the right service scheduling software can make a huge difference. Smart Service eliminates any margin for error through its handy waiting list feature. When a customer requests a service that can’t be scheduled right away (or when a previously scheduled job needs to be reset), the job can be added to Smart Service’s […]
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Randy Breneman | Friday, October 23, 2015
Most service businesses put a lot of time and money into building and maintaining their websites. If this effort weren’t already enough, many companies continue to pour money into marketing campaigns and SEO strategies in an effort to constantly drive traffic to their digital domains. Oftentimes, a website can feel like a money pit. After making so hefty an investment in yours, it’s important to get some return on all those hard-earned dollars. Enter Smart Leads. Smart Leads gives service businesses of all shapes and specializations the ability to turn website traffic into revenue. Check out this brief demonstration video to get an idea of how it works: Smart Leads ties a service request form on your website to the […]
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Randy Breneman | Sunday, September 20, 2015
Do you wish your service company had a better way to make sales in the field? Would you like to turn your sales reps into completely self-sufficient sales champions? Do you crave the ability to move from the moment you first contact a lead to the moment work is completed—in the same software system? Well, we’ve got some good news! This week, our team proudly unveiled the solution to all of your problems. Ladies and gentlemen, I’m proud to announce Routzy, the ultimate mobile sales tool! What is Routzy? Routzy is a do it all sales center condensed into a spiffy, intuitive iPad app. Give your reps Routzy, and you’ve given them a customer database that goes wherever they do. Watch with […]
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Randy Breneman | Friday, July 24, 2015
Throughout my career I’ve watched as more and more business transactions have moved to the internet. Even in the business-to-business sphere, it seems more deals are happening online than off. The convenience of making exchanges in this manner benefits everyone involved, but I feel it’s still important to put a personal touch on things. That’s why I’m proud to present this video tour of our headquarters: We’re not just another faceless software company. We’re a closely-knit group of real people, and we care about our customers. Every person in our building is here to make sure our customers’ experiences with our products are fantastic. To read more about our company and the people that make it up, check out our […]
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Randy Breneman | Wednesday, July 8, 2015
The latest versions of iFleet and Smart Service bring a very exciting new feature to the table: Dropbox integration! Once Dropbox is set up as your image directory in Smart Service, your field technicians will be able to access crucial customer and job information in the form of files saved to Dropbox. From the field, they’ll be able to pull up a customer’s old forms, photos, sketches, or work orders. Take a look at how it works: The first step is to create a Dropbox account (this is free, and can be done at Dropbox.com) on the computer (or server) on which Smart Service is installed. Then, you simply need to tie your Smart Service image directory into Dropbox (see […]
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Randy Breneman | Wednesday, May 20, 2015
Life is unpredictable, and so is the service industry. You can schedule a job thinking it’ll be a one-and-done affair, but that doesn’t necessarily make it so. Often, further attention (and subsequent trips) are required. Maybe you need to order a missing part and wait for it to arrive, or maybe a fridge you serviced earlier in the day started acting up again. Whatever the case, Smart Service has you covered. Our developers thought of everything when building Smart Service. Smart Service offers a multitude of scheduling options, regardless of whether or not you know the exact day you’ll return to finish what you’ve started. One way to alert the office that there’s a need to return to a job […]
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Randy Breneman | Thursday, April 2, 2015
Chemical tracking is massively important for pest control companies, lawn care businesses, and many other service industry disciplines. Relying on paper and pen to log (or prepare) this information is cumbersome at best and potentially dangerous at worst. The right lawn care or pest control software can go a long way to improving your job process and reducing your company’s margin for error. Bearing that in mind, let’s take a quick look at some of the chemical tracking functionality provided by Smart Service. The most flexible way to track chemical usage information in Smart Service is via checklists on job items. Once chemicals are set up in your QuickBooks item list, simply create a new checklist in Smart Service. Then, […]
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Randy Breneman | Friday, March 20, 2015
Smart Service was built to automate job processes for service companies the world over. It’s great for generating invoices as soon as a job is completed, but as any service industry professional can tell you, a job isn’t always finished when the technicians leave the site. Often, you have to return a second time or purchase additional parts before work can continue. As the job grows in complexity, so do your invoicing needs. As always, Smart Service has your back. Batch invoicing in Smart Service is perfect for jobs that require multiple trips, extended purchase orders, or the services of more than one technician. Build your bill one piece at a time, then click a single button to send that […]
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