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Randy Breneman

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Should you allow customer scheduling on your HVAC website?

HVAC Website Booking - smart service
Randy Breneman | Monday, March 22, 2021

Consumer behavior has long trended online. Should your HVAC company get in on the action?

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Building Customer Confidence in the Field Service Business

Customer Trust in the Field Service Business - smart service
Randy Breneman | Friday, March 19, 2021

Technicians have a tremendous opportunity to create trust with a customer during their interactions on site.

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Plumbing Advertising and Customer Retention

Plumbing Advertising - smart service
Randy Breneman | Thursday, March 18, 2021

Some well-placed plumbing advertising can put your company on the map, then keep it there.

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Should your field service business include a trip charge or minimum service fee?

Minimum Service Fee - smart service
Randy Breneman | Wednesday, March 17, 2021

Be fair to yourself and to the customer. Remember; time is money. It’s good to charge a minimum service fee.

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Effective Electrician Marketing Strategies and Advice

Electrician Marketing Strategies - smart service
Randy Breneman | Monday, March 15, 2021

Good marketing can do a lot of the heavy lifting for your electrician business.

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Using Field Service Management Software to Meet the Demands of a Growing Business

Growing a Field Service Business with Scheduling Software - smart service
Randy Breneman | Wednesday, March 10, 2021

As your company grows, you need to get serious about organization to keep pace with demand.

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Transitioning From One HVAC Software System to Another

HVAC tech using smart service software on mobile device
Randy Breneman | Tuesday, March 9, 2021

What should you consider when migrating from one software package to another?

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The Top 5 Plumbing Podcasts for Technicians and Business Owners

Best Plumbing Podcasts List - smart service
Randy Breneman | Monday, March 8, 2021

Put that windshield time to use! These plumbing podcasts will help your business reach the next level.

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Soft Skills in the Field Service Industry: Creativity

Field Service Industry Soft Skills - Creativity
Randy Breneman | Friday, March 5, 2021

Though not traditionally associated with business or the field service industry, your company should value and cultivate creativity.

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Best Desktop Computers for Office Dispatchers and Field Service Work

Best Computers for Office Dispatchers - smart service
Randy Breneman | Thursday, March 4, 2021

Looking for the perfect office dispatcher PC. Give these options a try.

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